Does a correct grand total mean all product rows were read?
No. Missing and repeated amounts can cancel out, and merged rows can lose pack or batch details. Check each row and quantity against the source.
Invoice OCR Missing Lines: Review and Retry Guide
Short answer
If a supplier invoice OCR draft is missing rows, compare the draft with every page of the original bill before saving. Check whether the source is readable, whether all pages were uploaded and whether a purchase already exists. A matching grand total alone does not establish that every product and quantity was extracted correctly.
Find out whether the draft is complete
Count the product rows on the source bill and compare them with the draft. Check page numbers, carried-forward totals and any continuation sheet. Supplier addresses, subtotals and footer text are not product lines. Mark each actual product row as checked so a repeated name on another page is not silently missed.
Example: two rows with the same product name
In a hypothetical two-page bill, the same fertilizer appears as five bags from batch A on page one and three bags from batch B on page two. A single eight-bag row loses the batch distinction even when the total quantity is correct. Compare the recorded batches and quantities against the document and physical packs before accepting the draft.
Improve an unreadable source
Use a straight, well-lit photograph with all edges and text visible. Avoid glare, folds over numbers and screenshots that shrink a full page into a small image. If you have a clear original PDF, use that rather than photographing a screen. Keep all relevant pages together and follow the upload limits shown by the application. Better source quality helps review but does not guarantee extraction accuracy.
Reconcile quantities and amounts separately
Review product identity, unit, pack size, quantity, unit rate and line amount. Then compare discounts, configured tax details and the final total. Two incorrect values can multiply to a correct amount, so checking only the total is insufficient. Do not create a balancing product row just to make the amounts match.
Check for an existing purchase before retrying
If the upload or save appeared to fail, search the supplier, invoice reference and date first. An existing saved purchase must not be entered again merely because a screen timed out. If only an unsaved draft exists, correct it through the available review controls or retry with a clearer source after checking the current workflow.
When to stop and ask for help
Do not save an uncertain draft simply to finish the upload. Keep the original document and record which page and row failed, what you expected and any visible error. Contact product support through the Contact page. Avoid sharing passwords, access tokens or unrelated customer records. Upload a supplier invoice photo or PDF. Kroply extracts information into a draft; review and correct every line before saving the purchase to update stock.
Questions and answers
Should I upload a bill again after a save timeout?
First check whether the purchase was saved under the supplier, invoice reference and date. Re-entering an existing purchase can duplicate stock and balances.
Related resources
- Kroply supplier invoice OCR
- OCR draft review help
- Purchase, cash and credit price checks
- Prepare and scan a supplier bill
- Contact Kroply support
How Kroply handles this
Kroply prepares reviewable supplier purchase drafts from uploaded photos or PDFs. Review and correct extracted details before saving the purchase to update stock.
Things to consider
Extraction can miss or misread details. Reconcile the full source document and inspect existing purchases before retrying.