Item-level quantity
Select returned items and enter quantities within the currently eligible limit.
Sales and purchase returns | Product guide
Return eligible sold or purchased quantities while preserving GST values, stock movement, party balances and return-credit history.
What you can do
GST-inclusive valuation
Return amounts use the stored invoice rate and include GST.
Automatic balance adjustment
Returns reduce outstanding first; surplus can become customer or supplier return credit.
Traceable history
Invoices and purchase details display fully or partially returned status and return summaries.
Step-by-step
Always begin from the original sale or purchase so Kroply can enforce the correct limits and valuation.
Find the original transaction
Open Sales History for a customer return or Purchase History for a supplier return.
Choose Return
Open the return action and enter a clear reason.
Select items and quantities
Choose only the returned lines and keep quantity at or below the displayed available amount.
Review the adjustment
Check total refund including GST, outstanding deduction and any new return credit.
Confirm once
Process the return and verify the return number, updated stock and party history.
When to use it
- Farmer returns an unopened product
- Damaged purchase sent back to distributor
- Applying earlier return credit during payment
Tips
- Use the original invoice, not a manual stock edit.
- Check whether the invoice was fully paid; that changes how return value becomes credit.
Common mistakes
- Trying to return more than available quantity.
- Submitting again because the confirmation takes a moment.
Frequently asked questions
Why is available quantity lower than purchased quantity?
Some quantity may have been sold, already returned or otherwise no longer eligible.
What is return credit?
It is return value remaining after outstanding is adjusted, available for a later payment or transaction workflow.